Contact Support & Inquiries
Need help with billing, failed runs, schedule automation, or export formatting? Send a request and we will respond with actionable guidance.
Get in Touch
Share your store URL, job ID, and expected output format to help us resolve issues faster on the first response.
Email Support
support@ewooscraper.comDirect Channels
Dashboard tickets are tracked end-to-end and include faster routing for Pro plan requests.
Frequently Asked Questions
Answers to common support and account inquiries
What is the typical response time for support inquiries?▼
Our technical support team responds to all inquiries within 2 to 4 hours during business hours, with priority 1-hour response for Pro subscribers.
How do I report a failed catalog extraction or blocked store URL?▼
Submit an inquiry with the store URL and your job timestamp. Our engineers will inspect the site's anti-bot firewall and deploy dedicated proxy routing.
Can your engineering team build custom export mappings for our ERP / database?▼
Yes! We create custom JSON, XML, or SQL export pipelines and automated webhooks tailored to enterprise ERP systems.
How do I request a refund or billing adjustment?▼
Send a message with your account email and transaction ID. We process qualifying refund requests within 24 hours under our Refund Policy.
Do you offer enterprise SLAs and dedicated scraping proxy pools?▼
Yes. Enterprise plans include private residential proxy fleets, 99.9% uptime SLAs, and dedicated technical account managers.
How can I get help with WooCommerce to Shopify export formatting?▼
Our support team can assist you with Shopify CSV import troubleshooting, variant option mapping, and image CDN validation.
Is technical support included with free and paid WooScraper plans?▼
Yes. Community and email support is available for all users, with priority ticketing and live debug assistance for active subscribers.