1. Free Scraping & Risk-Free Preview Policy
At WooScraper (E-Woo Scraper), we believe in transparent, risk-free service evaluation. Scraping and previewing stores on our platform is completely free of charge. Monthly plan download quotas are only deducted when you successfully generate and download scraped product catalog files in CSV, Excel XLSX, or JSON formats. If an automated crawl attempt returns 0 product items, gets blocked by target web server firewalls, or encounters connection timeouts, your account quota remains untouched.
We encourage all new merchants, developers, and agency teams to test their target store URLs using our free evaluation tier (up to 100 products per run) before purchasing a recurring subscription plan.
2. Monthly Subscription Refund Eligibility
Because WooScraper delivers digital SaaS infrastructure, serverless proxy bandwidth, and real-time cloud data extraction services, subscription charges are non-refundable once an active billing cycle has processed and digital store exports have been consumed.
However, we provide a 7-day money-back window for initial subscription purchases under the following reasonable conditions:
- The refund request is submitted within 7 calendar days of the initial payment transaction date.
- You have downloaded fewer than two (2) store catalog CSV datasets from your monthly allocated download quota.
- You encountered an unresolved technical failure or parsing error that our engineering support team was unable to rectify within 48 business hours.
3. Subscription Cancellation & Billing Cycles
You maintain total autonomy over your membership. You can cancel your recurring monthly subscription at any time directly through your billing settings dashboard. When you submit a cancellation request:
- Your account will remain fully operational with active Pro or Basic capabilities until the conclusion of the paid billing interval.
- No future automated subscription charges will be debited against your payment card or digital wallet.
- Unused monthly store download quotas cannot be redeemed for fiat currency, transferred to third-party accounts, or carried over past account termination.
4. Resolution of Failed Scrapes & Quota Restoration
If a target storefront employs aggressive web application firewalls or non-standard custom JavaScript templates that result in corrupted variation matrices or truncated datasets, our automated system will immediately log the anomaly. In situations where a download quota was deducted for an incomplete dataset, you can request an instant quota reset by submitting your Scrape Job ID to our customer desk.
5. Payment Disputes & Contact Channels
We strive to resolve every billing concern collaboratively and fairly. If you believe a charge was applied in error or need assistance with billing adjustments, please contact our support desk directly before initiating a formal bank chargeback. Bank disputes can freeze account access during investigation periods.
To request a refund or report a technical issue, email our team at support@ewooscraper.com or message us through our live dashboard ticketing module. Please include your registered account email and relevant transaction receipts for expedited review.